Ink and Toner | FAQs | Frequently Asked Questions
Delivery and Postage
Q. How long does it take to deliver my ink & toner?
A. Please see the information on free delivery by clicking the FREE DELIVERY button at the top of the page.
Q. How much does delivery cost?
A. All deliveries, except for Express delivery, in the U.K. are free. If you in doubt please enquiry before placing your order.
Q. I like the idea of buying my ink online but I am at work all week and I am not there to receive the parcel. What can I do?
A. We can have your order delivered to your place of work if this will help. Please be sure to include a landline telephone number as this will be needed to pass the security check.
Local deliveries can be made at a time that is convenient to you.
Q. My delivery has not arrived. What do I do?
A. Telephone or email us if you are concerned.
Q. Can I collect my order?
A. You can, but to save disappointment, we recommend you telephone first to be sure your item is available for immediate collection.
Payment Methods
Q. Do I need to pay online or are there other options open to me?
A. Whilst paying online is safe and secure there are other ways to pay. Please see the WAYS TO PAYbutton on the front page or click on this link.
Q. Is this site secure?
A. Yes, all areas of this website that ask you to enter payment information or personal details are secure. We do not store bank or credit card details on our site. All cards are processed by a secure hosting - Sage Pay.
We do not store card details for orders placed over the phone using credit or debit cards either. Each time you order you will need to submit your card details again.
Product Info
Q. I can't see the ink or toner I require on the website. Can you get it for me?
A. Yes, and we can put it on the website for you to be able to buy easily next time! Just telephone or email.
Q. My printer is not listed as going with the cartridge. How will I know if it is the correct one?
A. The list of compatible printers are for guidelines only. It is advisable to check with your your user's manual. If you are still not sure telephone as we may be able to help. Unopened cartridges will be accepted if returned but the customer will be responsible for the postage.
Q. The SEARCH Bar doesn't bring up my cartridge, does that mean you don't sell it?
A. No, we sell a very wide range of products. The search bar works most effectively when the full product number is typed in e.g. C6578AE or T13T001011. The model of the printer used can also be typed in e.g. Stylus Photo 1200, but this is not always so effective. If in doubt there is always a member of staff available to help with your enquiry.
Q. What is the difference between an ink cartridge and a toner cartridge?
A. An ink cartridge, also known as an inkjet cartridge, contains liquid ink, usually water-based and sometimes oil based. The printer uses pressure to apply the ink to paper. It is disperses through small holes in the cartridge. Some single colour cartridges have just one chamber but colour cartridges usually have 3 or more chambers. Some cartridges have a chip which communicates with the printer. Ink cartridges are usually smaller than toner cartridges.
A toner cartridge, also known as a laser toner cartridge, contains powder- not liquid. A laser is used to burn the toner onto the paper. The heat of the fuser melts the powder onto the paper which allows it to attach to the paper, creating the required text and images. Toner cartridges are larger in size than ink cartridges and produce more prints. They usually print at least 5,000 pages but the amount does vary considerable for different cartridges (see individual cartridges for more information). As a toner cartridge usually gives more prints than an ink cartridge they generally cost more. Despite a larger outlay toner cartridges usually give the best value for money.
Inkjet printers use ink cartridges and laser printers use toner cartridges. Generic cartridges are often available for both types of cartridge and work out cheaper to buy.
Returns and Faults
Q. My cartridge does not work properly?
A. The first think to do is to check that you have removed the plastic clip, plastic tag or cover. If this has been removed then call us on 01234 713137 or email support@theinkandtonershop.com and we will see how we can help. If it is not obvious what the problem is we will ask you to return the cartridge to us (we will pay the postage) and a new one wil be shipped out to you immediately.
If a cartridge is not working it is best not to try to get it to work yourself as this can be messy and usually unsuccessful. After contacting us for authorisation, simply pack it in a plastic bag and return it to:
The Ink and Toner Shop, 56 Spinney Hill Rd, Olney, Bucks, MK46 5AD.
Lexmark/ Epson Return Programme
Q. What is the Return Program for toner cartridges?
A. If you purchase a "Return Program" cartridge from Lexmark or Epson you will be buying it at a lower price than a regular cartridge in exchange for compliance with the Return Program conditions, which stipulate the empty cartridge must be used once only and returned when empty to Lexmark for recycling.
Q. What will it cost me to return the cartridge?
A. There is no charge for returning empty cartridges. Doing so will help the environment.
Q. What happens if I buy a Return Program cartrige at a discounted price and forget to return it when it is empty?
A. Nothing, but Lexmark and Epson are relying on you to want to help the environment at no extra cost to yourself.
Q. What is the difference between a regular cartridge and a Return Program cartridge?
A. Nothing, they are exactly the same and both have the same lifetime guarantee.
Q. Can I refill my Return Program cartridge and the return it to when I have used it again?
A. No the agreement is to send it back as soon as it is empty.
JetTec Remanufactured and Compatible Cartridges
Q. How good is the quality of JetTec remanufactured/compatible ink cartridges when used in my printer?
A. See for yourself. Below left is a copy taken from an inkjet printer with a genuine original branded ink cartridge.To the right is a copy taken from the same printer with a JetTec remanufactured ink cartridge. Both photographs were taken with the same camera at the same time. The only variable was the ink cartridge. Superb quality!
Genuine original ink cartridge JetTec remanufactured ink cartridge
Q. Can I trust that remanufactured/Compatible cartridges will not damage my printer?
A. JetTec guarantees that, in normal use its products will not cause damage or abnormal wear when used in printers in which they are designed to operate.
Q. What is JetTec Extralife?
A. Extralife cartridges use 'smart' chip technology, which allows extra ink to be used by the Jet Tec cartridge. This means even greater savings over other similar brands. Jet Tec Extralife has been patented and is a unique, new system. Jet Tec 'Extralife' cartridges can be used confidently with Epson and Canon printers as it has been thoroughly researched and tested.
Q. How does the JetTec Extralife system work?
A. ExtraLife cartridges uses a different feed system and "smart" chip technology, which when combined allows all of the ink in the cartridge to be used. When enabled, the chip's program activates the extra life which is displayed in the 'status monitor', allowing extra ink from the Jet Tec cartridge to be used.
Q. What are the benefits of Extralife?
A. You gain between 25% and 100% extra printing depending upon the cartridge you use. This could mean up to double the printing you would get from a standard Epson cartridge! This benefit comes with no loss of printing quality, no adverse effects on the printer and at a lower cost.
Q. I want to know more about JetTec refill Kits?
A. They are very easy to use and can save you up to and over 100% over new cartridges and the colours are virtually the same! The kit comes with a full and concise set of instructions but should you still experience any difficulties then JetTec offer a Free Helpline 088 0282 488 (Mon-Fri 8.30am-5pm).
FOR ONLINE SUPPORT TRY:
www.jettecrefill.com - for refill support and instructions
www.jettecrefill.faqs.asp - Frequently asked Questions
And, of course as JetTec dealers, we will be more than happy to help.
Q. Which print cartridges can the refill kit be used on?
A. The refill kits can be used on over 750 different inkjet cartridges. There is a searchable database available on www.jettecrefill.com to check if yours can be refilled or you can use the free Helpline 088 0282 488.
Q. Why do some Epson cartridges need an Ink Level Resetter to re-set them before they can be refilled?
A. When refilling certain Epson cartridges you will need to reset the chip to ensure the cartridge recognises that it is full. If you are not sure if your cartridge will need this then check the compatibility list on the product page of our website or visit www.jettec.refill.com for fitting instruction and a list of suitable Epson printers. Full fitting instructions come with the product.
Q. Is it easy to use a refill kit?
A. Yes, and they can be used for up to 6 refills!
Q. I bought a remanufactured /compatible cartridge from The Ink and Toner shop and it doesn't work. What do I do about it?
A. All of the remanufatured/ compatible cartridges that we sell are fully guaranteed. The procedure is exactly the same for remanufactured and compatible cartridges as it is for the original manufacturers cartridges.
The first think to do is to check that you have removed the plastic clip or plastic tag. If this has been removed then call us on 01234 713137 or email support@theinkandtonershop.com and we will see how we can help. If it is not obvious what the problem is we will ask you to return the cartridge to us (we will pay the postage) and a new one wil be shipped out to you immediately.
If a cartridge is not working it is best not to try to get it to work yourself as this can be messy and usually unsuccessful. After contacting us, simply pack it in a plastic bag and return it to:
The Ink and Toner Shop, 56 Spinney Hill Rd, Olney, Bucks, MK46 5AD.
Recycling
Q. Why should I recycle used ink cartridges?
A. Recycling your old ink cartridges help to reduce landfill and protect the environment. One ink cartridge can take years to break down.
Q. How can I recycle my old cartridges?
A. Many cartridges can be recycled. A FREEPOST bag will be sent with your order if your empty cartridge can be recycled. You can also call us on 01234 713137 to discuss recycling and a bag will be sent to you if applicable. Local customers can give us their used cartridges when their order arrives. Please see our RECYCLE NOW link for more details.
Q. What about recycling my old toner cartridges?
A. We operate a local scheme and will pick up used toner cartridges FREE of charge. If you do not live in the local area, on request, a form will be sent to you and when the form is returned a FREE collection will be arranged. Please see our RECYCLE NOW link for more details.
Q. What about the packaging?
A. Jet Tec has taken the decision to improve its packaging, production techniques and production materials to ensure that a minimum of 50% reprocessed or recycled materials are used.
The cardboard packaging that most cartridges arrive in may be recycled through household recycling schemes.
Caring for your printer
Q. I don't use my printer very often and I have heard that this can allow the printhead to dry out?
A. Yes, this can happen. For more information and advice on getting the best out of your printhead please see MONEY-SAVING TIPS.
